KNOWLEDGE
The questions behind the product.
Written to be useful whether or not you ever buy anything. Each page pairs with its opposite number, so you can go plainer or deeper in one click.
Start here
If you have the problem but not the vocabulary.
How to document a business process (without a six-month workshop)
The usual way puts forty people in a room and asks them to remember. There is a way that starts from what they already wrote down.
Read →What to do before your process expert retires
One person knows how it really works. They are leaving in March. Here is what to do with the time you have left.
Read →Why process maps go out of date, and what to do about it
The diagram was never the record. That one mistake explains why every map you have ever made started rotting the day it was finished.
Read →
The definitions
If you need to place this precisely against things you already know.
What is enterprise process context?
A definition, and the argument for why process, rather than data, is the thing everything else in an organization attaches to.
Read →Process context vs. data context
Both are real, both are needed, and they answer different questions. Where the boundary falls, and what happens to the questions that land on the wrong side of it.
Read →Process mining vs. process modeling vs. process context
Three disciplines that get confused constantly. What each one actually tells you, what none of them tells you alone, and the order they belong in.
Read →
Or skip the reading and try it on one document.
No credit card. Five design partner places. A person replies.